1. Introduction

1.1. The website dervisis.gr is an online commercial store for the sale of products (spare parts and equipment for vehicle refrigeration chambers) via the Internet (hereinafter referred to as the “Online Store” or the “Website”), created and operated by the company under the name “A. & I. DERVISIS O.E.” (hereinafter the “Business”), having its registered office in Thessaloniki, at 8 Mikras Asias Street, Tax Identification No. 091504663 (Ampelokipi Tax Office), contact e-mail: info@dervisis.gr, Online Store customer service telephone: +30 2310 752601.

1.2. The following terms and conditions apply to the use of the Online Store located at dervisis.gr. Every person who enters, transacts through, or uses the services of the Online Store (hereinafter, for brevity, the “Visitor/User/Customer”, depending on whether the person merely visits the Store or also places an order to purchase products) is deemed to consent to and unreservedly accept the terms set out below, without exception. If a user does not agree with these terms, that user must refrain, at their own responsibility, from visiting and using the Website and from any transaction or use of the Online Store’s services.

2. General Terms

2.1. The Business reserves the right, at any time and without prior notice to the Visitor/User/Customer, to amend, renew or upgrade, jointly or separately: (a) part or all of these Terms of Use; (b) part or all of the content of the Online Store; and (c) part or all of the external appearance (interface), structure or configuration of the Online Store, as well as its technical specifications. The Visitor/User/Customer is responsible for reviewing at regular intervals the terms in force at the time a contract is concluded.

2.2. The Business also reserves the right, at any time, without stating reasons and without prior notice to the Visitor/User/Customer, to cancel, suspend or terminate operation of the Online Store. By merely browsing and/or using the Online Store’s services, the Visitor/User/Customer acknowledges and unreservedly accepts the above.

2.3. Contracts concluded through the Online Store are drawn up in the Greek language.

2.4. As part of the services it provides, dervisis.gr allows a user, if they so wish, to receive the Website’s newsletters by e-mail by submitting their e-mail address, first name and surname in the relevant field. If the user no longer wishes to receive newsletters, the user may request that they cease through the relevant electronic newsletter sent from the Business’s e-mail address.

3. Information Provided & Products

3.1. Products available for sale, their characteristics, prices and available stock are displayed at dervisis.gr and are accessible to everyone. Users may obtain more information about each product by clicking on the product icon.

3.2. The Business undertakes to ensure the accuracy, truthfulness and completeness of the information displayed in the Online Store regarding the identity of the Business and the products offered through the Online Store. The Business shall not be liable or bound by electronic-data entries made as a result of an obvious error or inadvertence and is entitled to correct such entries whenever their existence is identified.

3.3. The Business guarantees timely information to customers concerning whether products are available, but assumes no liability for their availability. The Business makes every reasonable daily effort to provide all necessary information for each product, including technical specifications and prices. In cases of supply difficulties or stock shortages, the Business reserves the right to inform the Visitor/User/Customer, either by telephone at the number provided or by e-mail, about similar products of equal or higher quality and value that may be ordered. If the Visitor/User/Customer does not wish to order such similar products, the Business undertakes to refund in full, without interest, any amount already paid.

3.4. The prices shown in the relevant catalogues beneath each product DO NOT include VAT (24%). The dervisis.gr Online Store reserves the right to adjust prices without being required to notify the consumer public.

4. Payment Methods – Shipment of Products – Shipping Costs

4.1. For the convenience and service of customers, dervisis.gr offers the following alternative payment methods: (a) cash payment at the physical store; and (b) bank deposit into a designated account serving the purposes of the Business at a bank selected by it.

4.2. Shipping costs are calculated according to the weight, volume, destination and shipping method of the order and are communicated to the customer before completion of the purchase. For orders exceeding 20 kg in actual or volumetric weight, shipment is arranged by agreement through a freight company selected by the Business or by the customer. Shipping costs are borne by the customer and must be prepaid before the order is dispatched. Any additional charges for hard-to-reach or remote areas are communicated to the customer before dispatch where required. Shipping charges may change at any time; however, subject to the foregoing, changes will not affect orders for which an Order Confirmation has already been sent.

4.3. Products are shipped through a transport company cooperating with the Business. If the Customer wishes the products to be shipped through a different transport or courier company, the Customer must notify the Business in writing before dispatch and assumes the risk for the safe transportation of the products, as well as all shipping costs and charges imposed by the chosen company.

4.4. The Business also offers collection of orders from its store at 8 Mikras Asias Street, 54628 Thessaloniki. Following order confirmation, the products are reserved for the customer for up to five (5) business days. When the order is ready for collection, the Business informs the customer by telephone or e-mail. For store-collection orders, the Customer must collect the products within the above period following notification that the order is ready. After five days, if the order has not been collected and no different arrangement has been made, the Business reserves the right to release the products and make them available for sale again. For prepaid orders, storage beyond that period is subject to agreement with the Business. Any charge for extended storage or safekeeping applies only if it has been notified and agreed in accordance with the terms of the order.

5. Product Orders and Consumer Protection

5.1. Orders placed through dervisis.gr constitute distance sales contracts governed by the legislative framework of Greek Law 2251/1994, as currently in force, and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A’ 116/16.05.2003). The Visitor/User/Customer may register and place an order while providing personal data (first name, surname, telephone, address, e-mail and postal code) and creating an account/profile, or may transact as a Guest.

5.2. The Visitor/User/Customer may validly conclude a contract through the Online Store only if legally capable under the Greek Civil Code, namely if they have reached the age of eighteen (18) and are not under judicial assistance with respect to entering into a sales contract. Orders may also be placed by lawful representatives of legal entities. The Business reserves the right to seek recovery from the supervisor or lawful representative of any orders placed by persons lacking legal capacity.

5.3. Due to the nature of spare parts, Customers are advised before ordering to confirm that the spare part is suitable for their vehicle, machine or device on the basis of the part number, model, chassis number or other technical specifications. Before installation, the Customer must obtain a compatibility check by a qualified technician where required.

6. Withdrawal and Return of Products

6.1. The Visitor/User/Customer has the right to return all or part of an order, without being required to state the reason for the return, exclusively within fourteen (14) calendar days from the date of receipt. In the event of withdrawal, the Visitor/User/Customer bears only the direct cost of returning the products and must return the product in the condition in which it was received, without its packaging having been breached and with all special product markings intact and without alterations or other interventions. The Customer is liable for any reduction in the value of the product resulting from use beyond what is necessary to establish its nature, characteristics and functioning.

6.2. Where the return is due to an error by the Business or a defective product, the Business bears the return cost, provided that the return is made through the transport company cooperating with the Business and after prior written notice to info@dervisis.gr. The Business reserves the right to request photographs from the Customer in order to establish the existence and nature of the defect. A product is considered defective where, at the time of receipt, it does not possess the characteristics required by the order. The Customer must also include the retail receipt received with the product. A return will be accepted only through shipment by a transport/courier company and only after approval by the Business.

6.3. Where the reason for return is an error by the Business, the Business undertakes, at its own expense, to send a transport company again to the address specified by the Visitor/User/Customer for collection of the order.

6.4. Products being returned by the Visitor/User/Customer must be sent to: 8 Mikras Asias Street, 54628 Thessaloniki, Greece.

7. Intellectual Property Rights

7.1. All content of the Online Store, including trade names, trademarks, images, graphics, photographs, designs, texts and similar material, constitutes intellectual property of the Business and is protected by the relevant provisions of Greek law, European Union law and international conventions.

7.2. Any copying, transfer or creation of derivative works based on content contained in the Online Store, as well as any misleading of the public as to the actual owner and provider of the Online Store, is expressly prohibited. Reproduction, republication, uploading, communication, dissemination, transmission or any other use of Online Store content, by any method or means, for commercial or other purposes is permitted only with the Business’s prior written consent.

7.3. Names, images, logos and distinctive signs displayed on and describing dervisis.gr or the Business’s products or services are assets of the Business protected by applicable trademark, industrial-property and intellectual-property laws. Their use in the Online Store does not grant third parties any licence or right to use them.

7.4. Total or partial copying, distribution, transfer, alteration, storage, reproduction, republication, modification or any related action is expressly prohibited without the Business’s prior written consent. Otherwise, such acts shall be regarded as an infringement of the Business’s intellectual/industrial property rights, and the Business reserves the right to claim all direct and consequential damage suffered in accordance with applicable law.

8. User Liability

8.1. The Visitor/User/Customer agrees and undertakes to use the services, information and data of the Online Store in accordance with the law, good faith and accepted commercial practices.

8.2. The Visitor/User/Customer must not use the Online Store with the domain name dervisis.gr for: (1) sending, publishing, e-mailing or otherwise transmitting content that is unlawful for any reason, unlawfully harms the Business or any third party, or infringes confidentiality or privacy; (2) transmitting content that offends accepted morals, social values, the protection of minors, etc.; (3) transmitting content that users are not entitled to transmit under law or contractual obligations, including inside, proprietary or confidential information obtained or disclosed in employment relationships or under confidentiality agreements; (4) transmitting content that infringes patents, trademarks, trade secrets, copyrights or other proprietary rights of third parties; (5) transmitting material containing software viruses or other code, files or programs designed to interrupt, damage, destroy or impair computer software or hardware; (6) intentionally or unintentionally violating applicable legislation or regulations; (7) harassing third parties in any manner; or (8) collecting or storing personal data relating to other users.

9. Limitation of the Business’s Liability

9.1. The Business offers the products of the Online Store for sale in accordance with these Terms of Use and applicable law. The Business shall not be liable for damage or loss caused to customers and/or users of the Online Store beyond its obligation to refund, repair where possible, or replace products as provided in these Terms of Use.

9.2. The Business shall not be liable for any form of loss, whether direct, special or consequential, including indicatively loss of profits, data, anticipated profits or monetary satisfaction, suffered by a Visitor/User/Customer or third party in connection with the operation or use of the services, pages, options or content of the Online Store; inability to provide services and/or information; or unauthorized third-party interventions in products, services or information made available through it. Such causes include errors or omissions in the electronic entry of information provided, such as prices and product characteristics, as well as errors, omissions or technical reasons of any kind that affect or suspend for a reasonable period the operation of the Online Store and/or its services.

9.3. The Business bears no liability for malfunction of the Online Store or inability or deficient provision of its services caused by accidental events, force majeure or reasons attributable to other entities.

9.4. The Business takes all appropriate measures so that access to the Online Store and its services is, as far as possible, continuous and uninterrupted. Nevertheless, it reserves the reasonable right to interrupt operation of the Online Store and/or individual services in order to carry out system maintenance without prior notice to the user.

10. Links to Other Websites

10.1. dervisis.gr may contain references or links to websites for whose content and services the Business bears no responsibility and does not guarantee continuous and secure accessibility. Therefore, any problem arising during a visit to or use of such websites must be addressed directly to the relevant website, which bears sole responsibility for remedying it.

10.2. Under no circumstances does the Business accept or adopt the content or services of websites or pages to which it links, nor is it connected with them in any manner. The respective administrator/owner of each such website is solely responsible for any problem arising from a visit to it.

11. Personal Data Protection

11.1. The Business created this Website solely for the purpose of serving its customers. To provide the best possible service, the Visitor/User/Customer must provide the Business with certain information relating to the processing of an order, which is safeguarded by the Business.

11.2. This Personal Data Protection Statement and the Terms and Conditions of Use attached to it describe the method by which data are collected through dervisis.gr, the Business’s use of such data, and the terms and conditions governing use of the Website. This Statement concerns exclusively the personal data supplied by the Visitor/User/Customer to the Business in connection with orders submitted through the Website. “Personal data” means any information relating to an identified or identifiable natural person (“data subject”); anonymous information is not personal data.

11.3. Information voluntarily provided by users is used so that Online Store users can communicate directly and effectively with the Store, receive answers to specific questions and have their orders serviced and executed. Information collected through the Website is used to measure traffic, identify customer demand for additional products and facilitate transactions with the Business. The Business does not distribute users’ or customers’ e-mail addresses or other information to unrelated organisations or partners. Information may be shared only under specified circumstances or as required by law, including with public authorities where legally required; to protect or defend customers’ legitimate interests and rights; to respond to claims concerning infringement of third-party rights; and to protect customers’ health and safety in an emergency. Personal data may also be shared, where legally required, with employees bound by confidentiality and internal policies; external professionals and service providers assisting the Business; and governmental, public or judicial bodies, officials, lawyers and other advisers and representatives where necessary. Where data are transferred to a third party, the data subject will be informed in a timely and appropriate manner before the transfer where required, and the Business requires persons acting on its behalf to apply appropriate privacy safeguards. Apart from the recipients and purposes stated above, the Business does not use, disclose, sell or transfer identifiable personal data without consent unless required or permitted under data-protection rules.

11.4. The Business collects only: (1) information supplied when a Visitor/User/Customer registers as a customer; (2) information supplied for execution of an Online Store order; and (3) information supplied when submitting a question or request through the Website’s contact form.

11.5. Upon registration as a Customer, the following information is provided: first name, surname, company name for legal entities, telephone number, e-mail address and address (street, city, postal code).

11.6. When completing an order form, the Visitor/User/Customer is asked for full name, address (street, city and postal code), e-mail address, telephone number and payment method. Additional specific information may be requested, such as shipping/delivery details, invoicing information (Tax Identification Number and competent Tax Office) or details concerning a requested quotation. The Business uses the information submitted electronically to communicate concerning delivery, customer confirmation and identification where necessary, and new or alternative products offered by the Online Store.

11.7. When submitting a request or question through the Online Store contact form, the Visitor/User/Customer provides first name, surname, telephone number (optional) and e-mail address.

11.8. The Business undertakes to comply with all relevant European Union and Greek laws on personal-data protection in order to protect the rights and freedoms of individuals whose information is collected or processed, in accordance with the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679.

11.9. The Business recognizes the importance of security for identifiable personal data and applies administrative, technical and organisational safeguards to protect such data from loss, misuse and unauthorized processing or alteration. It is inherently impossible to guarantee that third parties will never defeat security measures, misuse information or that transmission errors will never occur; accordingly, the Business limits its liability for such loss to the extent permitted by law. Access to identifiable personal data is restricted to employees and external associates acting on the Business’s instructions and behalf who require access to perform assigned tasks. The Business maintains appropriate physical, electronic and procedural safeguards in accordance with applicable law and has active procedures for investigating potential personal-data breaches; where applicable, it will promptly inform the Visitor/User/Customer and the competent supervisory authority.

11.10. In addition to the right to withdraw consent, the Visitor/User/Customer has, where the applicable legal conditions are met, the following rights: access under Article 15 GDPR; rectification under Article 16; erasure under Article 17; restriction of processing under Article 18; data portability under Article 20; and objection under Article 21.

1. Right of access under Article 15 GDPR: The Visitor/User/Customer has the right, upon request and free of charge, to obtain information about personal data stored by the Business, including the purposes of processing; categories of personal data; recipients or categories of recipients; where possible, the envisaged storage period or the criteria used to determine it; the existence of rights to rectification, erasure, restriction or objection; the right to lodge a complaint with a supervisory authority; where the data were not collected from the data subject, available information as to their source; and the existence of automated decision-making, including profiling under Article 22(1) and (4), together with meaningful information about the logic involved and the significance and envisaged consequences. Where personal data are transferred to a third country or international organisation, the data subject has the right to be informed of the appropriate safeguards under Article 46 GDPR.
2. Right to rectification under Article 16 GDPR: The Visitor/User/Customer has the right to require the Business, without undue delay, to rectify inaccurate personal data concerning them and, having regard to the purposes of processing, to complete incomplete personal data, including by means of a supplementary statement.

iii. Right to erasure under Article 17 GDPR: The Visitor/User/Customer has the right to request erasure without undue delay where, among other grounds, the data are no longer necessary for the purposes for which they were collected or processed; consent is withdrawn and there is no other legal basis; the data subject objects under Article 21 and there are no overriding legitimate grounds; the data were unlawfully processed; erasure is required for compliance with a legal obligation; or the data were collected in relation to information-society services referred to in Article 8(1) GDPR.

1. Right to restriction of processing under Article 18 GDPR: The Visitor/User/Customer may request restriction where the accuracy of the data is contested; processing is unlawful and restriction is requested instead of erasure; the controller no longer needs the data but the data subject requires them for legal claims; or an objection under Article 21(1) is pending verification of whether the controller’s legitimate grounds override those of the data subject.
2. Right to data portability under Article 20 GDPR: The Visitor/User/Customer has the right to receive personal data concerning them that they have provided to the Business in a structured, commonly used and machine-readable format and to transmit those data to another controller without hindrance where processing is based on consent or contract and is carried out by automated means. Where technically feasible, the data subject may request direct transmission from the Business to another controller.
3. Right to object under Article 21 GDPR: Subject to Article 21(1), the Visitor/User/Customer may object to processing on grounds relating to their particular situation. This general right applies to processing described in these data-protection terms that is based on Article 6(1)(f) GDPR. Unlike the specific right to object to processing for advertising purposes, the Business is required to give effect to the general objection in accordance with the GDPR where the data subject puts forward overriding reasons, for example a potential risk to life or health.
4. Cookies

The Business may use cookies to facilitate and operate services through the Online Store Website. Cookies are small text files sent to and stored on the user’s computer, enabling websites such as dervisis.gr to operate smoothly and without technical irregularities, retain user selections, recognize frequent users, facilitate access and collect data to improve Website content. Cookies do not damage users’ computers or stored files. The Business uses cookies to provide information and process orders; session cookies are automatically deleted when the Visitor/User/Customer leaves the Website.

13. Transaction and Data Security

The Business is committed to safeguarding the security and integrity of data collected concerning Website users. The procedures adopted by the Business protect user data against unauthorized access or disclosure, loss or misuse, and alteration or destruction.

14. Governing Law and Jurisdiction

14.1. All matters relating to the use of dervisis.gr and to sales contracts concluded through it shall be governed by and resolved in accordance with Greek law.

14.2. The Courts of Thessaloniki shall have exclusive jurisdiction over any dispute arising between the Visitor/User/Customer and the Business concerning use of the Online Store Website and sales contracts concluded through it.

15. Miscellaneous Terms

15.1. Any provision of the above terms that becomes contrary to law or is held invalid by a court decision shall automatically cease to apply and shall be removed from these terms, without affecting the validity of the remaining provisions, which shall continue in force.

15.2. Any concession, granting of time or non-enforcement by the Business of one or more of these Terms shall under no circumstances constitute or be interpreted as a temporary or permanent, partial or total waiver of any right or claim arising from these Terms or from law.

16. Acceptance of the Privacy Protection Procedures Applied by the Online Store

Every Visitor/User/Customer entering this Website accepts and consents to these Terms of Use and to all terms and conditions of Website use announced through it.